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If you need a Doctor out of hours the number to call is 111

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Tenbury Wells Surgery

Seeing the Doctor

It is advisable to pre-book appointments in advance. This can be done by telephoning the surgery, going into reception or booking online (you can only book online if you have registered – please talk to a member of reception staff for further information)

If it is an urgent problem/emergency, patients are able to present at the surgery from 8.00 am or telephone from 8.00 am to have an appointment with the Duty Doctor. These will be short appointments for urgent problems ONLY.

Our appointment slots are normally 10 minutes long. If you need more than that time to consult with the Doctor, please inform the receptionist when you book your appointment.

Our appointment slots are for one patient only. If you would like the Doctor to see more than one patient in an appointment slot, please inform the receptionist when you book.

Seeing the Practice Nurse

Our Healthcare Assistant (HCA) and Practice Nurses are available each day for booked appointments.

In order to schedule our nursing appointments efficiently can you please tell the receptionist how long you may need. For example, some patients simply require a quick injection but others need a complex dressing change.

Saturday Morning Surgery

We have a GP based in the surgery from 8am to 12:30pm. The appointments available for this surgery are a mixture pre-booked and book on the day appointment slots. When all the available slots have been filled the telephone answering machine will be turned on.

Clee Hill Branch

Our Clee Hill Branch surgery is open 5 days per week on a part time basis. See the table on our opening times page for information.

Each Dr’s surgery at Clee Hill is an Open Surgery. Patients are seen the same day.

Please note that the Doctors consulting at Clee Hill can change days. Should you wish to see a specific Doctor please ring up on the day to check.

Do you need to see a Nurse?

A Practice Nurse is on duty on Tuesday afternoon from 14:30–18:00. On Thursday afternoons there is an INR (Anticoagulant) clinic from 14:30-15:50 then from 16:00-17:00 there are Practice Nurse appointments.

Please advise the receptionist if you may need extra time with the nurse so that we can schedule our nurse appointments as efficiently as possible.

APPOINTMENTS ELSEWHERE 

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.  GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.  These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an extended access appointment and our receptionists will help you to find a convenient appointment.

How can you help us?

    • Be on time for your appointment or tell us if you need to cancel it
    • Remember the appointment is for one person only
    • Let the Receptionist know if you are likely to need more than 10 minutes with the Doctor/Nurse
 
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