Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
All patients have the right to choose which pharmacy dispenses their medication. Please note that we offer dispensing to patients who live more than 1 mile or 1.6km from a local pharmacy, this needs to be requested at the time of registration or in writing to the practice.
You can usually collect your prescription from the pharmacy 72 hours after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Tenbury Wells Surgery patients
Please request your repeat medication using one of the following ways:
- Drop it into the post box outside the surgery
- Use our Patient Access online service here
- Post your request to the surgery
All prescriptions are currently being sent to Rowlands Pharmacy, Tenbury Wells – if you have a specific chemist you wish to collect your prescription from you will need to let us know the name, location and postcode on the repeat prescription slip or online.
Clee Hill Surgery patients
Please request your repeat medication using one of the following ways:
- Drop it into reception or through the letter box if the surgery is closed.
- Post your request to the surgery.
- Telephone Clee Hill surgery.
Exemption certificates will need to be produced every time you collect medication otherwise you will be charged for your prescription
You can collect your prescriptions from the surgery if you are not suffering from COVID-19 symptoms.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill in our medication query form via Patient Access
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.