Patient Access is a service provided by our clinical system that allows you to access a number of practice features online including:
- Checking your medication and ordering repeat medication.
- Updating your contact information, including mobile phone number and email address.
- Viewing your GP record
Here at Tenbury Surgery, we use Patient Access so that you can order your repeat prescriptions. It’s worth noting that this is a different system to the one we use for answering clinical or administrative questions.
You can find out more about Patient Access at their website, here.
FAQ
How do I register for Patient Access?
You must be a fully registered patient, and you’ll need a letter from us containing personalised access codes . To get this letter you need to come to Reception and ask for Registration for EMIS Access. You will need to show some photo ID, i.e. passport/driving license.
The Receptionist will find you on our computer system and print out your access codes and registration instructions. Once you have the access codes and instructions you can connect to the web site at any time and register.
How do I get on to Patient Access?
You can visit their website here. The first time you use the site you will be asked to create your account. Here you will need to enter the four registration codes given to you by the practice.
How do I order my repeat prescriptions with Patient Access?
If one of our doctors has arranged a repeat prescription for you, and the review date has not expired, then you can use Patient Access to request a repeat.
Prescriptions can be collected two full working day after request. Once you have logged onto Patient Access you can view any medication items by clicking List of your repeat medication in the Repeat Prescriptions section of the screen.
Tick the items you require and then click Make Request. There is no need to add a message relating to your request. You will then see a confirmation screen, providing you are happy with the selection you made, click Confirm.
How do I view or update my contact information?
Clicking on View/Update Your Contact Info (opposite Welcome on the Patient Access home page) will show the current details we hold for you.
If you need to make any changes click ‘edit’ but please note the following points which are very important:
Your address: Your address may appear in an abbreviated format on this screen, this is because our computer system limits the address field to a specific width. If you address is abbreviated there is no need to change it unless it is technically incorrect (i.e. wrong flat number).
E-mail: it is useful for us if you can provide a current e-mail address – particularly if you are using our repeat prescription request service. After entering any changes click Submit. You then need to confirm the changes by clicking Confirm. We review all changes when we receive them, and accept them providing they comply with our requirements.